General

Resources for Agency Leads

  • Annual Progress Report (APR) Manual

    This Manual gives guidance on how to prepare, run an APR report and upload it to Sage. Click here to view this manual on a new window. To download a PDF version copy of this manual, click here.

    label_outline APR
  • Presentation Slides of ONE System Agency Lead Meetings

    Below are Presentation Slides of the ONE System Agency Lead Meetings, in PDF format, available for download and review: -2018- January Agency Lead Meeting Presentation Slides February Agency Lead Meeting Presentation Slides March Agency Lead Meeting Presentation Slides April Agency Lead Meeting Presentation Slides May Agency Lead Meeting Presentation Slides June Agency Lead Meeting Presentation Slides July Agency ...

Forms & Documents

  • Adult Coordinated Entry Intake and Assessment Forms

    Hardcopy forms for Adult Coordinate Entry Intake and Assessment are attached below and available to download as PDFs for ONE SF Agencies: ONESF- SF Adult Coordinated Entry Intake form ONESF- Adult Primary Coordinated Entry Assessment form

    label_outline Document label_outline Coordinated Entry
  • ONE System Continuous Data Quality Improvement Process

    The Local Homeless Coordinating Board (LHCB) has adopted a continuous data quality improvement plan for the ONE System.  The strategy includes an intentional shift in data quality strategies from occasional data cleansing to an ongoing cycle of data quality improvement focused on removing bad information from the ONE System by defining and enforcing policies and approval procedures for achieving and maintaining da...

  • ONE SF HUD-CoC, HOPWA, PATH, RHY, VA and YHDP Project Assessment forms

    Hardcopy versions, with page numbers, of the ONE SF HUD-CoC, HOPWA, PATH, RHY, VA and YHDP forms for Project Intake, Status, and Exit Assessment are attached below and available to download as PDFs for ONE SF Agencies:

    label_outline Document label_outline Client Forms label_outline Intake label_outline Status Assessment label_outline Exit

Data Sharing and Privacy

  • Data Sharing and Privacy Policies

    The Department of Homelessness and Supportive Housing is a participant in the DataSF Initiative. Our vision is to achieve efficient, effective, consistent, secure and appropriate data sharing across City and County of San Francisco agencies and offices, as well as with key partners such as the San Francisco Unified School District. We seek to share confidential data, while appropriately protecting it, to coordinat...

Training and Support

  • OneSF User Mailing List

    Begin MailChimp Signup Form Subscribe to our mailing list * indicates required Email Address * First Name Last Name Agency Name Legacy Data System Used (if any) ETO HomeLink CHANGES Special Programs (HOPWA and Shelter Plus Care) Housing Access Team Database Navigation Centers Database Homeless Outreach Team Case Management in Coordianted Case Management System (CCMS) Direct Access to Housing Data Sys...

  • SFDPH Privacy Training

    All OneSF users must complete the annually required San Francisco Department of Public Health's online Privacy Training before accessing the ONE System for the first time. New ONESF users can access the training here:  DPH Privacy Training Classroom   San Francisco Department of Public Health (DPH) Full Notice of HIPAA Privacy Rights. This Notice describes how Client medical information may be shared by the San Fr...

    label_outline Training label_outline Privacy
  • SSVF Training Materials - SSVF Programs Only

    The following training documents are available for viewing in a new window or for download to your computer:   SSVF Quick Guide View or Download PDF How to Create a Household View or Download PDF

    label_outline SSVF
  • Rapid Re-Housing Training Materials

    The following training documents are available for viewing in a new window or for download to your computer:   RRH Workflow Slides View or Download PDF Referrals: How to Accept a Referral View or Download PDF RRH Quick Guide View or Download PDF How to Create a Household View or Download PDF

    label_outline Rapid Re-Housing
  • ECS Adult Coordinated Entry Matchmaking

    The following training documents are available for viewing in a new window or for download to your computer:  How to Refer a Client to the Community Queue View or Download PDF View Priority Status Clients and Available Adult Program Openings View or Download PDF Match a Client on Community Queue to an available opening View or Download PDF Close/Exit Adults and Families from the Community Queue View or Download PD...

  • Buena Vista Horace Mann Training Documents

    The following training documents are available for viewing in a new window or for download to your computer: BVHM reservations training slides View or Download PDF How to create a Household View or Download PDF Manage Shelter Reservations View or Download PDF Manage Shelter Reservations: Mark All Reservations Present View or Download PDF

    label_outline Reservations label_outline add a new household member
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FAQ

  • How do I publish my content in other languages?

    Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the translated content to the Help Center. For instructions, see Localizing the Help Center.

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page code, you can dig into the site's HTML, CSS, and Javascript to customize your theme. To get started, see Customizing the Help Center.

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles. Here's the structure: You can add your own content and modify or completely delete our content. See the Contributor...

Announcements

  • Please add us to your list of contacts

    Hello, Please add our mailing address, "onesf@bitfocus.com", to you e-mail contacts list to bypass your e-mail's spam filter. Thank you very much, ONE System Administration Team 

    label_outline mailing list
  • HIPAA Notice of Privacy Rights Form

    San Francisco Department of Public Health (DPH) Full Notice of HIPAA Privacy Rights. This Notice describes how Client medical information may be shared by the San Francisco Department of Public Health. 

    label_outline Training label_outline Privacy label_outline HIPAA
  • ONE System Trainee Satisfaction Survey

    Please complete the trainee satisfaction survey after attending a ONE System Training during the week of June 26-30. https://www.surveymonkey.com/r/DGSW7KK

  • ONE SF Newsletters

    Check out our recent ONE SF newsletters. These newsletters are sent out monthly and contain news and information about the ONE System, as well as helpful tips and hints. To subscribe, click the Mailing List icon at the top of the screen. 2018 August 2018 July 2018 June 2018 May 2018 March