Resources for agency leads, forms and documents, data sharing and privacy, training support, and announcements.

Resources for Agency Leads

Forms & Documents

  • COVID-19 Release Of Information Policy

    Many San Francisco Homelessness Response System workers are now engaging remotely with new clients as a result of COVID-19 distancing measures. These workers include HSH employees or contractors providing services related to outreach, Access Points, shelters and Navigation Centers, Permanent Supportive Housing, and Housing Ladder programs.  These staff must follow two modified requirements in order to uphold clien...

    label_outline Release of Information label_outline ROI label_outline Policy label_outline COVID-19
  • Department of Homelessness and Supportive Housing Privacy Practice and Releases of Information

    HSH is pleased to announce that as of July 1st, 2019, we have implemented new Release of Information forms for the Homelessness Response System. Individuals who interact with the Homelessness Response System will also receive a new Notice of Privacy Practice, which informs them of how their information may be used or shared by HSH and its partner agencies.  Please note that individuals at organizations funded both...

    label_outline Privacy label_outline Release of Information label_outline ROI label_outline HIPAA label_outline Policy label_outline Homeless Response System label_outline Human Service Agency label_outline HSH label_outline HSA label_outline HRS label_outline DPH label_outline Practice
  • Updates to ONE Continuous Data Quality Improvement Process

    The ONE System Continuous Data Quality Improvement Process was initially published in 2017 to provide guidelines and benchmarks for data quality in ONE. This document is being updated to include an important section on User Access and Security, including guidelines for authorizing new user accounts, deactivating accounts, and access role changes. The version here was finalized and published in January 2020.

    label_outline Data Quality
  • ONE System Continuous Data Quality Improvement Process

    The Local Homeless Coordinating Board (LHCB) has adopted a continuous data quality improvement plan for the ONE System.  The strategy includes an intentional shift in data quality strategies from occasional data cleansing to an ongoing cycle of data quality improvement focused on removing bad information from the ONE System by defining and enforcing policies and approval procedures for achieving and maintaining da...

    label_outline Data Quality label_outline Continuous Data Quality Improvement label_outline LHCB label_outline ONE System
  • ONE SF HUD-CoC, HOPWA, PATH, RHY, VA and YHDP Project Assessment forms

    Hardcopy versions, with page numbers, of the ONE SF HUD-CoC, HOPWA, PATH, RHY, VA and YHDP forms for Project Intake, Status, and Exit Assessment are attached below and available to download as PDFs for ONE SF Agencies:

    label_outline Document label_outline Client Forms label_outline Intake label_outline Status Assessment label_outline Exit

Data Sharing and Privacy

  • Data Sharing and Privacy Policies

    The Department of Homelessness and Supportive Housing is a participant in the DataSF Initiative. Our vision is to achieve efficient, effective, consistent, secure and appropriate data sharing across City and County of San Francisco agencies and offices, as well as with key partners such as the San Francisco Unified School District. We seek to share confidential data, while appropriately protecting it, to coordinat...

Training and Support

  • OneSF User Mailing List

    Subscribe to our mailing list * indicates required Email Address * First Name Last Name Agency Name Legacy Data System Used (if any) ETO HomeLink CHANGES Special Programs (HOPWA and Shelter Plus Care) Housing Access Team Database Navigation Centers Database Homeless Outreach Team Case Management in Coordianted Case Management System (CCMS) Direct Access to Housing Data System  

  • SFDPH Privacy Training

    All OneSF users must complete the annually required San Francisco Department of Public Health's online Privacy Training before accessing the ONE System for the first time. New ONESF users can access the training here:  DPH Privacy Training Classroom San Francisco Department of Public Health (DPH) Full Notice of HIPAA Privacy Rights. This Notice describes how Client medical information may be shared by the San Fran...

    label_outline Training label_outline Privacy label_outline HIPAA label_outline DPH label_outline Practice
  • Homelessness Prevention Resources

    As San Francisco expands the efforts to prevent homelessness, this section will provide resources for managers and staff on the Homelessness Prevention workflow in the ONE System. Homelessness Prevention Training Guide Homelessness Prevention Training Slides *New*Homelessness Prevention Training Video        

  • ONE SF: General Users Refresher Training

    ONE-SF General Users Refresher Training is a recorded training, designed for current ONE System Users, who would like a refresher on ONE System Functionality. The training will cover general topics such as: Navigating the ONE system Working Under the appropriate agency Understanding the Search Function Searching For Clients & duplicates Creating a Client Profile Release Of Information  Uploading documents...

    label_outline Clarity Human Services General Users Refresher Training label_outline Refresher Training label_outline General Refresher
  • SFHOT Training Materials

    Unfollow The following documents are training and/or reference materials for the SFHOT Outreach and Case Management work flow in the ONE System.  General SFHOT Information  Overview of PATH Data Collection Requirements  SFHOT Outreach Manual PATH & Non-PATH How to Enter Location and Contact Information  How to Complete a Program Exit  How to complete: SFHOT Current Living Situation/Encounter Form Combined ...

    label_outline Exit label_outline SFHOT label_outline PATH label_outline Non-PATH label_outline SFHOT Case Management label_outline Program Exit label_outline quick guide label_outline CM label_outline Outreach label_outline SFHOT Outreach
  • One-SF HMIS General User Training

      All Clarity Human Services users are required to complete Clarity General Training before they will be granted access to the system.   Clarity General Training is offered via a learning management software as needed either for the first time or as a refresher. Sign up by clicking the relevant link below.   Register for Clarity General Training Clarity General Training is a recorded training, required for all ne...

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  • Please add us to your list of contacts

    Hello, Please add our mailing address, "", to you e-mail contacts list to bypass your e-mail's spam filter. Thank you very much, ONE System Administration Team 

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  • ONE System Trainee Satisfaction Survey

    Please complete the trainee satisfaction survey after attending a ONE System Training during the week of June 26-30.

  • ONE SF Newsletters

    Check out our recent ONE SF newsletters. These newsletters are sent out monthly and contain news and information about the ONE System, as well as helpful tips and hints. To subscribe, click the Mailing List icon at the top of the screen. 2020 August 2020 July 2020 June 2020 May 2020 April 2020 March 2020 February 2020 January 2020 2019 December 2019 November 2019 October 2019 September 2019 August 2019 July 201...