Forms & Documents

  • ONE System Continuous Data Quality Improvement Process

    The Local Homeless Coordinating Board (LHCB) has adopted a continuous data quality improvement plan for the ONE System.  The strategy includes an intentional shift in data quality strategies from occasional data cleansing to an ongoing cycle of data quality improvement focused on removing bad information from the ONE System by defining and enforcing policies and approval procedures for achieving and maintaining da...

  • ONE SF HUD-CoC forms

    Paper copies of the ONE SF HUD-CoC Project Intake, Status, and Exit forms are attached below and available to download as PDFs:

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Data Sharing and Privacy

  • Data Sharing and Privacy Policies

    The Department of Homelessness and Supportive Housing is a participant in the DataSF Initiative. Our vision is to achieve efficient, effective, consistent, secure and appropriate data sharing across City and County of San Francisco agencies and offices, as well as with key partners such as the San Francisco Unified School District. We seek to share confidential data, while appropriately protecting it, to coordinat...

Training and Support

  • OneSF User Mailing List

    Begin MailChimp Signup Form Subscribe to our mailing list * indicates required Email Address * First Name Last Name Agency Name Legacy Data System Used (if any) ETO HomeLink CHANGES Special Programs (HOPWA and Shelter Plus Care) Housing Access Team Database Navigation Centers Database Homeless Outreach Team Case Management in Coordianted Case Management System (CCMS) Direct Access to Housing Data Sys...

  • SFDPH Privacy Training

    All OneSF users must complete the annually required San Francisco Department of Public Health's online Privacy Training before accessing the ONE System for the first time. New ONESF users can access the training here:  DPH Privacy Training Classroom   San Francisco Department of Public Health (DPH) Full Notice of HIPAA Privacy Rights. This Notice describes how Client medical information may be shared by the San Fr...

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  • Shelter Placement Process Training Materials

    This section includes documents available for download regarding the Shelter Placement Overview, instructions on the Shelter Process for Outreach Teams, and an outline of the Individual Shelter Room Placement process in the ONE System.

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  • Coordinated Entry Training Materials

    This section includes documents available for download of instructions for Completing Shelter Prioritization Assessments, Access Point Referrals to Emergency Shelter and Rapid Re-Housing Programs, and Posting Openings and Accepting Referrals in the ONE System.

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  • ONESF Training Videos and Handouts

      ESG & CoC Projects Video Training Slides Quick Guide RHYA Projects Video Training Slides Quick Guide Property Managers Training Slides Quick Guide SSVF Projects Video Training Slides Quick Guide SF-HOT - PATH Quick Guide SF-HOT - Non-PATH Quick Guide Attendance Tool Video Use of the Location Tab Quick Guide  


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  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles. Here's the structure: You can add your own content and modify or completely delete our content. See the Contributor...


  • Please add us to your list of contacts

    Hello, Please add our mailing address, "", to you e-mail contacts list to bypass your e-mail's spam filter. Thank you very much, ONE System Administration Team 

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  • HIPAA Notice of Privacy Rights Form

    San Francisco Department of Public Health (DPH) Full Notice of HIPAA Privacy Rights. This Notice describes how Client medical information may be shared by the San Francisco Department of Public Health. 

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  • ONE System Trainee Satisfaction Survey

    Please complete the trainee satisfaction survey after attending a ONE System Training during the week of June 26-30.

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complete self-service support option for your customers. The Help Center is made up of two parts: a knowledge base and a community. Your customers can search for knowledge base articles to learn a task or search the community a...