This article outlines minimum user account password requirements and related information.
The privacy and security of client data is extremely important to us. Several levels of security are in place to ensure the information contained within the Clarity system is secure. User password requirements and restrictions are an extremely important part of this system of security.
A number of requirements and restrictions are in place to ensure that your user password meets a minimum level of complexity.
Users must consider the following requirements when choosing a user password:
- Password must be 8 characters or longer
- Password must contain at least one uppercase character (A through Z)
- Password must contain at least one lowercase characters (a through z)
- Password must contain at least one number (0 through 9)
- Password must contain at least one non alphanumeric characters (such as !,$,#,%)
- Password must not contain spaces
In addition to the requirements above, the Clarity system has additional restrictions in place to ensure passwords cannot be easily guessed and are unique through time.
- Password cannot be the same as the three (3) prior passwords used for the login account
- Password cannot contain the name of your Clarity instance
- Password cannot contain the word 'clarity'
- Password cannot contain the user's First Name, Last Name or Username
- Password cannot contain 'ABC' or '123'
- Password cannot contain more than two (2) consecutive characters
Changing Your Password
Initial Login Force Password Change
Upon creation of your Clarity user account, your Agency Lead or System Administrator has the ability to choose your initial user password. They also have the ability via system setting to force a password change when logging in for the first time.
We highly encourage the best practice of forcing a password change in this manner to ensure your user password is only known by you.
Changing Your Own Password
Users have the ability to change their own password when logged into the Clarity system. To do this, click on your user image in the upper right corner of the Clarity interface and select Account Settings. When the My Info area appears, note the Password and Confirm Password fields that can be utilized to make a password change.
Be sure to click the Save Changes button to ensure the change is in place.
Forgot Password Feature
In the event a user forgets their password, a reset can be prompted by clicking the Forgot Password? link on the Clarity login screen. You will then be prompted to enter the email address associated with your Clarity user account. Check the reCapcha box and click the Reset Password button to receive a Reset Password email. This email will contain a link that will take you to a Clarity page allowing you to reset your password.
Automated Password Reset
The Clarity system can be configured to force a user password reset after a specified time interval. Your System Administrator can configure the enforcement of this password reset requirement as well as determine the time interval as a set number of days. When a user receives a new password during account creation, resets their password on their own, or resets their password using the Forgot Password feature, the time interval restarts. Once the time interval has been met, the system will prompt a password reset during the next user login attempt.
Additional Login Authentication
In addition to encouraging complex passwords that are required to be updated on a regular basis, we also highly recommend that all Clarity users implement Two-Factor Authentication. For more information on Two-Factor Authentication, please review the associated article here.