This section discusses the Staff Inbox and Secure Messaging features.
Staff members can securely communicate with other staff members who use Clarity Human Services via the internal messaging system. With the ability to search messages, this is an excellent and secure way to keep track of conversations and information, as well as build staff morale and collaboration. In addition, all system-wide messages will be included in this inbox.
Accessing New Messages
If you have a new message, it will be indicated by a number next to the envelope icon in the top right corner of the screen.
To read a message, mouseover the profile photo and select the icon that looks like a piece of paper.
Replying to Messages in Your Inbox
To reply to a message, enter your response above the line and select the Send Response button. To return to the inbox screen without providing a response (or after sending your response), select the Back link.
Creating a New Message
To create a message, select the New Message button in the top right corner:
Select the CoC from the first dropdown menu, the agency from the second dropdown menu, and the message recipient from the last dropdown menu (only users within the selected agency will be listed.)
Enter your message into the large text box. Notice that you can format your message using bulleted/numbered lists, italic, and bold text. Once the message is complete, select Send Message.
This is a completely secure messaging system, so it is permissible to use real client names (as opposed to Unique Identifiers). However, it is required that all staff use only Unique Identifiers for any message interaction (i.e. email) outside of this secure messaging system.